Explain when the problem occurs
A leaking toilet supply, a dripping fixture and moisture around a wall each need different information. Let us know whether water flows continuously or only when a fixture is used, where you can see it, and whether the shutoff is accessible. Photos can help explain a hard-to-describe leak.
Work in houses and multi-unit buildings
Burnaby properties range from detached homes to towers with shared plumbing. Access, strata notices and shutoff locations can affect how a repair is planned. We can discuss fixture work, valves and pipe repairs and explain the next step after hearing the symptoms. Call promptly if water is spreading or affecting another unit.
Help us locate an intermittent leak
If moisture appears only after a dishwasher, washing machine or shower runs, tell us which appliance was used and how long it takes for water to show. In a Burnaby townhouse or apartment, note whether the affected wall or ceiling borders another unit or shared service space. That information can guide the first visit, but it does not require you to remove a panel. If you can safely isolate the fixture, do so and tell the team what changed after the water was turned off.
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