Gas line repairs and diagnostics

What to expect

We can assess gas line and fitting concerns, including problems with connections and shutoffs. Describe the symptom and the affected appliance or area when you call or book.

Details for a gas repair call

We’ll review the reported issue and explain the next step for the service visit.

Mention whether a utility has shut off the gas, tagged an appliance, or identified a specific connection. If there is no active emergency, note which fixture is affected and whether the problem began after another appliance or renovation was changed.

Questions people often ask

What information helps with a gas-line repair request?

Tell us which appliance or area is affected, when the issue began, and whether a utility or another professional has already inspected it. Photos of accessible fittings or the appliance label can help, provided they can be taken safely without moving equipment.

What if there is a gas odour right now?

Leave the building immediately. Once outside, contact FortisBC’s emergency line or 911 and follow their instructions. Do not operate electrical switches or use a phone while inside. A routine web request is not the right first step for a suspected leak.