Describe the intended setup
A new kitchen range in West Vancouver may use an existing connection; a BBQ box or fire pit in a yard may need a different route and location review. Tell us what is being installed, where it will sit and whether a gas outlet is already nearby. Photos of the area and the appliance specifications can help the team discuss the scope.
Keep safety first
An appliance that is not operating properly needs a qualified assessment. Do not adjust gas fittings or venting yourself. If you smell gas, leave the area and follow FortisBC’s emergency guidance from outside. For ordinary service requests, note the symptoms, the appliance type and any prior inspection so we can help determine the next step for your address.
Planning an outdoor connection
For a West Vancouver patio appliance, note its intended position and whether an existing outlet serves another fixture. The appliance instructions, line route, shutoff location and exposure to weather can all affect a proposed installation. If landscaping or a deck project is under way, mention the sequence of that work when you call. The team can review the setup and explain what must be checked on site before giving you a scope and price.
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