Water where it should not be?

For an active leak, burst pipe, or drain backup, call the team and describe what is happening. We will confirm current availability by phone.

Call 604-438-7465

Availability and response time are confirmed when you call.

While you arrange help

Keep people clear of the problem.

For an active water leak, use the nearest shutoff or the main water valve if you can reach it safely. Tell us if water is near electrical equipment or if a drain is overflowing.

We will talk through the issue, your location, and the earliest available visit. If a plumbing problem is not active or urgent, you can send an online service request.

Common urgent calls

Burst or leaking pipes
Backed-up or overflowing drains
Sudden loss of hot water
Fixtures that will not shut off

Smell gas?

Go outside first.

Do not use a phone, electrical switch or anything that could create a spark while inside. Once outside, call FortisBC’s 24-hour gas emergency line at 1-800-663-9911 or dial 911. Do not send a routine booking request for a suspected gas leak.

Read FortisBC’s gas-leak guidance