604-438-7465Book online

Plumbing basics

How to prepare for common plumbing emergencies

Know the shutoff, watch small leaks and keep a clear response plan.

You cannot prevent every plumbing failure, but you can make one easier to contain. A household plan starts before there is water on the floor.

Know the important controls

Find the home’s main water shutoff and the local valves at sinks and toilets. Keep them accessible and show other household members where they are. Do not force a stuck valve during an emergency.

Check for dampness below fixtures, a toilet that keeps running, or a water-heater leak. Keep grease and unsuitable solids out of drains. A smart water monitor may add another warning, but it does not replace inspections or repair.

Respond to the real symptom

If water is escaping, move people away from any electrical hazard, stop the flow if it is safe, and call. If wastewater is backing up, stop using affected fixtures. Our urgent plumbing page explains what information helps when you call.

Make a short household checklist

Know where the main shutoff is, keep access to it clear, and make sure another household member knows its location. Record the plumber’s phone number somewhere accessible even if the internet is down. Check visible supply hoses and fittings periodically for dampness or corrosion, and address a leak while it is small. If a valve is stiff or begins to leak when touched, arrange an assessment rather than forcing it during a crisis.

Think about the risks particular to the home: an older water heater, a basement fixture, a sump pump or plumbing in a cold area. A leak sensor can provide an alert in a useful location, but only if it is installed and maintained appropriately. Our guide to reducing water-damage risk covers these options. When water is already escaping, follow the immediate response steps.

Need a hand?

Talk through what’s happening.

We can help you work out the right next step for your home.

Contact the team
All guides